---
title: Emails
description: "The custom emails can be sent to your customer once a specific event triggered. ![](data:image/gif;base64,R0lGODdhAQABAPAAAP///wAAACwAAAAAAQABAEACAkQBADs=) PaddlePress Pro sets a couple of emails at the initial setup, you can customize them by using supported template tags. ## Available template tags **{{name}}**:…"
url: "https://handyplugins.co/docs/paddlepress-pro-emails/"
updated: "2024-05-13"
category: PaddlePress Pro
---

# Emails

The custom emails can be sent to your customer once a specific event triggered.

![](data:image/gif;base64,R0lGODdhAQABAPAAAP///wAAACwAAAAAAQABAEACAkQBADs=)

PaddlePress Pro sets a couple of emails at the initial setup, you can customize them by using supported template tags.

## Available template tags

**{{name}}**: The full name of the member.
**{{username}}**: The user name of the member.
**{{useremail}}**: The email address of the member.
**{{firstname}}**: The first name of the member.
**{{lastname}}**: The last name of the member.
**{{expiration}}**: The expiration day of the subscription. (not available for one-off purchases)
**{{license_key}}**: The license key, for domain based licensing.
**{{sitename}}**: The name of this website.
**{{receipt_url}}**: The receipt URL. Only available for one-off purchases.
**{{update_url}}**: The subscription update URL. Only available for subscriptions.

## Supported Situations

- When a new subscription is created
- When an existing subscription is updated
- When an existing subscription is cancelled
- When a payment for an existing subscription is received successfully
- When a payment for an existing subscription fails
- When a refund for an existing subscription payment is issued
- When an one-off payment is made