Emails

The custom emails can be sent to your customer once a specific event triggered.

PaddlePress Pro sets a couple of emails at the initial setup, you can customize them by using supported template tags.

Available template tags

{{name}}: The full name of the member.
{{username}}: The user name of the member.
{{useremail}}: The email address of the member.
{{firstname}}: The first name of the member.
{{lastname}}: The last name of the member.
{{expiration}}: The expiration day of the subscription. (not available for one-off purchases)
{{license_key}}: The license key, for domain based licensing.
{{sitename}}: The name of this website.
{{receipt_url}}: The receipt URL. Only available for one-off purchases.
{{update_url}}: The subscription update URL. Only available for subscriptions.

Supported Situations

  • When a new subscription is created
  • When an existing subscription is updated
  • When an existing subscription is cancelled
  • When a payment for an existing subscription is received successfully
  • When a payment for an existing subscription fails
  • When a refund for an existing subscription payment is issued
  • When an one-off payment is made