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Troubleshooting

This page covers common SessionQuota Pro issues and the fastest ways to check them.

A user’s new login is blocked unexpectedly #

Check:

  • The current enforcement mode
  • The global session limit
  • Whether the user already has active sessions
  • Whether a user-specific override is in place
  • Whether a membership-based or role-based rule gives a different limit than expected

Advanced limits do not seem to apply #

Check:

  • Whether Logout all other sessions is enabled

In strict single-session mode, advanced limit rules are not used.

Membership limits are not available #

Check:

  • Whether MemberPress or Paid Memberships Pro is installed and active
  • Whether membership levels exist in the membership plugin
  • Whether membership-based limits are enabled in the Advanced tab

Users cannot manage sessions from the frontend #

Check:

  • Whether frontend integration is enabled
  • Whether you are using a supported account area
  • Whether your shortcode is placed on the correct page
  • Whether the user actually has other active sessions

Blocked login recovery email is not working #

Check:

  • Whether Block new login mode is active
  • Whether blocked login recovery is enabled
  • Whether your site can send email reliably
  • Whether the user is within the configured email cooldown period

Monitoring data is empty #

Check:

  • Whether logging is enabled
  • Whether the specific logging options you need are enabled
  • Whether enough session activity has happened since logging was turned on

Country detection is missing #

Check:

  • Whether IP logging is enabled
  • Whether country detection is enabled
  • Whether your site has supported geolocation data available

Free and Pro appear to conflict #

Check:

  • Whether both SessionQuota editions are active

Only one edition should be active at a time.

WP-CLI commands are not available #

Check:

  • Whether WP-CLI is installed
  • Whether SessionQuota Pro is active
  • Whether the command is being run in the correct WordPress environment

Still stuck? #

When troubleshooting, collect these details first:

  • Current SessionQuota Pro version
  • WordPress version
  • PHP version
  • Active enforcement mode
  • Global session limit
  • Whether multisite is enabled
  • Whether MemberPress or Paid Memberships Pro is active
  • Whether the issue happens on frontend login, wp-login, or both
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